Emmanuel Fragnière, a Professor at Haute Ecole de Gestion de Genève, shows in this editorial column that the Taylor organizational model, which originated in the industrial world, no longer has a place in today’s service sector. In fact, the modern service sector is actually less standardized, and has begun to incorporate specific expertise and skills more and more heavily. This evolution supposes a different organizational model that relies more on creativity and on “implicit knowledge, ” which is the essence of expertise. This new organizational model, which is starting to be sketched out in certain larger service enterprises, has yet to be fully created.