Most executives want good service but are constrained by their assumptions about the causes of bad service and the barriers and costs of improvement. Many of these assumptions are dead wrong. The m ...

Decisions in service operations are complex since they involve various interdependent decision-makers agents) at different hierarchical levels, ranging from customer representatives over account man ...

The continuous growth of health care services expenses urges U.S. government to take actions. The adoption of Information Technology, and especially RFID (Radio Frequency IDentification) allow hospi ...

Contemporary information systems (IS) products and services must fulfill the needs of consumers that are more widely scattered than traditional organizational end-users. New ways to incorporate thes ...

Cloud software service is a modality for providing computer facilities and deploying software via the Internet. The concept combines Cloud Computing and Software-as-a-Service (SaaS). Cloud computing ...

Robin Qiu:    Thanks for Prof. Larson's excellent editorial that calls on more research on education. According to Tryggvason and Apelian (2006), the current way of educating the majority of engineers in the US h ...

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