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Service Science

ISSN: 2164-3970 (Online)
            2146-3962 (Print)


  • Theory and Principles
  • Service Operations
  • Pricing, Quality, and Benchmarks
  • Service Systems and Dynamics
  • Satisfaction and Excellence
  • Transformation and Innovation
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Editor in Chief: Robin Qiu (Pennsylvania State University, USA)

Editorial Advisory Board

David Gann (Imperial College, UK)

Patrick Harker (University of Delaware, USA)

Richard Larson (Massachusetts Institute of Technology, USA)

Irving Wladawsky-Berger (American Academy of Arts and Sciences, USA)

Editorial Board

Ralph Badinelli (Virginia Polytechnic Institute and State University, USA)

David Ballantyne (University of Otago, New Zealand)

Steve Baron (University of Liverpool, UK)

Daniel Berg (Rensselaer Polytechnic Institute, USA)

Mary Jo Bitner (Arizona State University, USA)

Richard Chase (University of Southern California, USA)

Henry Chesbrough (University of California - Berkeley, USA)

Morris Cohen (University of Pennsylvania, USA)

Brenda Dietrich (IBM, USA)

Jin Dong (IBM, China)

Emmanuel Fragnière (Haute école de gestion de Genève, Switzerland; University of Bath, UK)

Terry Friesz (Pennsylvania State University, USA)

Christian Gronroos (Hanken School of Economics, Finland)

Christoph Heitz (Zurich University of Applied Sciences, Switzerland)

Cheng Hsu (Rensselaer Polytechnic Institute, USA)

Zhibin Jiang (Shanghai Jiaotong University, China)

Akira Kamoshida (Kyoto University, Japan)

Uday Karmarkar (University of California – Los Angeles, USA)

Kwang-Jae Kim (Pohang University of Science and Technology, Korea)

Grace Lin (Columbia University and World Resource Optimization, Inc., USA)

Achim Luhn (Siemens AG, Germany)

Robert Lusch (University of Arizona, USA)

Kelly Lyons (University of Toronto, Canada)

Paul Maglio (Almaden Research Center, IBM, USA)

Hervé Mathe (ESSEC Business School, Paris- Singapore, France)

Robert Paton (University of Glasgow, UK)

Roland Rust (University of Maryland, USA)

Gavriel Salvendy (Purdue University, USA; Tsinghua University, China)

Jim Spohrer (IBM, USA)

Stefan Thomke (Harvard University, USA)

James Tien (University of Miami, USA)

Fugee Tsung (Hong Kong University of Science and Technology, Hong Kong)

Stephen Vargo (University of Hawaii, USA)

Jochen Wirtz (National University of Singapore, Singapore)

Wei Zhang (National Natural Science of Foundation & Tianjin University, China)